Privacy Policy

Prasinaki Ltd operates this website and online store, including all related content, products, services, and features.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, subscribe to our marketing communications, or otherwise interact with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

Full name, Billing address, Delivery address, Email address, Telephone number Order and Transaction Information, Products purchased, Order history, Payment details, Delivery information, Refund and return information, communication emails, messages, reviews, enquiries, and customer support requests.

How We Collect Your Information

We collect personal information:

Directly From You

When you: Place an order, Create an account Subscribe to our newsletter, Contact us. Leave a review, Participate in promotions

Automatically Through

Cookies, Website analytics, Browser and device information

From Third Parties

Including: Payment providers, Delivery companies, Marketing platforms. Analytics providers

How We Use Your Information

We use your information to:

• Process Orders, Accept payments, Fulfil orders, Arrange deliveries, Process refunds
• Customer Service
• Respond to enquiries
• Provide support
• Resolve complaints
• Improve Our Website Analyse website performance, Improve user experience, Develop new products and services
• Marketing

With your consent, we may send:

• Product updates
• Promotions
• Newsletters
• Special offers

You may unsubscribe from marketing emails at any time using the unsubscribe link included in every email.

Security and Fraud Prevention

We use personal information to:

• Verify transactions
• Detect fraud
• Protect our customers
• Secure our website and services
• Legal Compliance

We may process personal information to:

• Comply with legal obligations
• Respond to lawful requests
• Enforce our terms and policies

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

• Payment Providers – To securely process payments.
• Delivery Companies – To deliver your orders.
• Technology Providers – Including website hosting, analytics, and customer support services.
• Professional Advisers – Including accountants, insurers, auditors, and legal advisers where necessary.
• Authorities – Where required by law or to protect our legal rights.

Cookies

We use cookies and similar technologies to:

• Operate our website
• Remember preferences
• Analyse website traffic
• Improve user experience
• Support marketing activities

You can manage cookie preferences through your browser settings.

Please note that disabling certain cookies may affect website functionality.

International Data Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders
• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection laws, including the UK GDPR, you may have the right to:

Access

Request a copy of your personal information.

Correction

Request correction of inaccurate information.

Deletion

Request deletion of your personal information.

Restriction

Request restriction of processing in certain circumstances.

Portability

Request transfer of your data to another organisation.

Object

Object to certain types of processing, including direct marketing.

Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Children Privacy

Our products and services are not directed at children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us immediately.

Security

We take appropriate technical and organisational measures to protect your personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Prasinaki Ltd
Email: info@prasinaki.co.uk
Website: www.prasinaki.co.uk

For complaints relating to data protection, you may also contact the UK Information Commissioner Office (ICO): https://www.ico.org.uk

Prasinaki Ltd is the Data Controller for the personal information collected through this website and related services.