Prasinaki Ltd  operates this website and online
store, including all related content, products, services, and features
Our store is powered by WordPress, which enables us to provide our products and
services to you.
This Privacy Policy explains how we collect, use, store, and disclose your personal
information when you visit our website, place an order, subscribe to our marketing
communications, or otherwise interact with us.
By using our Services, you acknowledge that you have read and understood this
Privacy Policy.
1. Personal Information We Collect
We may collect the following categories of personal information:
Contact Information
Full name, Billing address, Delivery address, Email address, Telephone number
Order and Transaction Information, Products purchased, Order history, Payment details, Delivery information, Refund and return information
Communications Emails, messages, reviews, enquiries, and customer support requests

2. How We Collect Your Information
We collect personal information:
Directly From You
When you: Place an order, Create an account Subscribe to our newsletter, Contact us. Leave a review, Participate in promotions
Automatically
Through: Cookies, Website analytics, Browser and device information
From Third Parties
Including:
Payment providers, Delivery companies, Marketing platforms. Analytics providers
3. How We Use Your Information
We use your information to:
Process Orders, Accept payments, Fulfil orders, Arrange deliveries, Process refunds
Customer Service
Respond to enquiries
Provide support
Resolve complaints
Improve Our Website Analyse website performance, Improve user experience, Develop new products and services
Marketing
With your consent, we may send:
Product updates
Promotions
Newsletters
Special offers
You may unsubscribe from marketing emails at any time using the unsubscribe link
included in every email.
Security and Fraud Prevention
We use personal information to:
Verify transactions
Detect fraud
Protect our customers

Secure our website and services
Legal Compliance
We may process personal information to:
Comply with legal obligations
Respond to lawful requests
Enforce our terms and policies
4. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties including:
Shopify
To operate and host our online store.
Payment Providers
To securely process payments.
Delivery Companies
To deliver your orders.
Technology Providers
Including website hosting, analytics, and customer support services.
Professional Advisers
Including accountants, insurers, auditors, and legal advisers where necessary.
Authorities
Where required by law or to protect our legal rights.
5. Cookies
We use cookies and similar technologies to:

Operate our website
Remember preferences
Analyse website traffic
Improve user experience
Support marketing activities
You can manage cookie preferences through your browser settings.
Please note that disabling certain cookies may affect website functionality.
6. International Data Transfers
Some of our service providers may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect your
personal information in accordance with UK data protection laws.
8. Data Retention
We retain personal information only for as long as necessary to:
Fulfil orders
Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under UK data protection laws, including the UK GDPR, you may have the right to:
Access
Request a copy of your personal information.
Correction
Request correction of inaccurate information.
Deletion
Request deletion of your personal information.
Restriction
Request restriction of processing in certain circumstances. Portability
Request transfer of your data to another organisation.
Object
Object to certain types of processing, including direct marketing.
Withdraw Consent
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
10. Children Privacy
Our products and services are not directed at children under the age of 16.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us
immediately.
11. Security
We take appropriate technical and organisational measures to protect your personal
information.
However, no method of electronic transmission or storage can be guaranteed to be
completely secure.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with an updated revision date.
13. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your
privacy rights, please contact:
Prasinaki Ltd
Email: info@prasinaki.co.uk
Website: www.prasinaki.co.uk
For complaints relating to data protection, you may also contact the UK Information
Commissioner Office (ICO):
https://www.ico.org.uk
Prasinaki Ltd is the Data Controller for the personal information collected through
this website and related services.